iOS Software Update – “Application not Compatible. Need iPhone 4.0 software”

Apple frequently releases free software updates for your device that you need to download to continue running the latest applications.

Updating is easy. Just connect your device to your Mac or PC and follow the onscreen instructions in iTunes.

Connect your device to your computer using the data cable you received with your device.
With Itunes pulled up locate . . . → Read More: iOS Software Update – “Application not Compatible. Need iPhone 4.0 software”

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Mobile Application Service Issues Resolved

We experienced a mobile application service interruption that has been resolved.
You may previously have received “error code 21:(Unable to contact data provider. Please check network access)”

We apologize for any inconvenience.

If experience any other issues, please contact us . . . → Read More: Mobile Application Service Issues Resolved

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Mobile Application Service Interruption

We’ve noticed this morning that the mobile application service is down.  Your mobile devices may receive a “code 21 (Unable to contact data provider. Please check network access)”  error message.  We have this as our highest priority. We will keep you posted with an update as soon as possible.  Please accept our apology for . . . → Read More: Mobile Application Service Interruption

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Upgrade! Version 2.0 is available for download

Here at Red Shed we’re continuously on the look out for ways to improve our tools. Fortunately for us, we have many great clients who have shared their ideas and experience. So…we’ve been hard at work developing some great new features for Version2.0.

By using more Apple and Android native tools we’ve been able to increase speed . . . → Read More: Upgrade! Version 2.0 is available for download

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ERROR: Failed to retrieve a valid data service name, please contact RedShed

Here’s how to troubleshoot the message: “ERROR: Failed to retrieve a valid data service name, please contact RedShed”.

Reason: Your online account may not be set up to allow access to the mobile application.

Log into your online account
Verify you have accepted the license agreement, and;
Are subscribed to a Data Service – TitleProfile . . . → Read More: ERROR: Failed to retrieve a valid data service name, please contact RedShed

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ERROR: Failed to authorize against web service, please contact RedShed

Here’s how to troubleshoot the message ” ERROR: Failed to authorize against web service, please contact RedShed”.

Reason: The only reason this error message appears is because your username and/or password are entered incorrectly.

Here’s how to fix it:

From the Settings screen,
Completely delete (and re-enter) your username and password information (usernames and passwords are case-sensitive)
Make sure you hit . . . → Read More: ERROR: Failed to authorize against web service, please contact RedShed

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Enabling GPS on Android

In order to use “Find My Location” on your application, you must have given GPS access to the application.

Locate the “Settings” icon on your device
Tap “Security and Location“
Select “Enable GPS Satellites“

NOTE: If GPS is turned OFF, and your device is using Wi-Fi (internet service) as opposed to a mobile connection, your GPS location will most . . . → Read More: Enabling GPS on Android

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Enabling GPS on iOS (iPhone, iPad, iTouch)

In order to use “Find My Location” on your application, you must have given GPS access to the application.

Locate the “Settings” icon on your device (if you cannot find it, press the Home button twice and search for “settings” )
Tap on “General” (when the iPad Settings screen loads, “General” preferences will be automatically selected)
Tap . . . → Read More: Enabling GPS on iOS (iPhone, iPad, iTouch)

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ANDROID: Updated version available!

We’ve made some changes to the Android application; easier to use, runs faster, and more reliable. To update your application:

Open the Market from your Android device
Click menu, and hit Downloads
This will bring up a list of installed applications, and if there are any updates you will be notified. From there, you . . . → Read More: ANDROID: Updated version available!

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Upgrade! Version 1.6 is available for download

Version 1.6 includes bug fixes, and more!  A few highlights:

Apple 4.2 iPad fix (info)
Improved mapping features

How to update your mobile . . . → Read More: Upgrade! Version 1.6 is available for download

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